Workplace Etiquette Training

Client Context
Unity Bank required a structured intervention to reinforce professional conduct and workplace etiquette across teams to improve service delivery and internal culture.

Our Approach
CKA delivered a focused training programme to instil professionalism and enhance workplace interactions.

Key Components:
• Designed a practical training curriculum on workplace etiquette and conduct
• Facilitated interactive sessions tailored to banking sector realities
• Incorporated real-life scenarios to strengthen behavioural application
• Reinforced standards for communication, presentation, and customer engagement

What We Delivered
• Workplace Etiquette Training Programme
• Training Materials and Facilitation

Engagement Outcome
Participants gained practical tools to strengthen professionalism, improve workplace interactions, and enhance customer experience.